Author: Peggy Szymanski
Publication Overview
Publication period start: 2012
Number of co-authors: 3
Co-Authors
Number of publications with favourite co-authors
Productive Colleagues
Most productive colleagues in number of publications
Publications
Szymanski,
Peggy,
Plurkowski,
Luke,
Swenton-Wall,
Patricia,
Englert,
Jennifer
(2012):
How can I help you today?: the knowledge work of call center agents.
In:
Proceedings of the 12th Participatory Design Conference. Volume 2 Exploratory Papers, Workshop Descriptions, Industry Cases
,
2012,
.
pp. 137-140.
https://dx.doi.org/10.1145/2348144.2348188