Personas and User Research: Design Products and Services People Need and Want

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How This Course Will Help Your Career

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In this course, you will

  • Get excited to create products, services, and experiences people actually love—without the guesswork. Personas grounded in research will help you move beyond assumptions and craft experiences that truly delight. Expanding requirements cause 47% of projects to overspend, launch late, or fail altogether. One additional feature turns into five, and before you know it, the project is unrecognizable—packed with things no one asked for. When you design for a persona, you get to focus on what truly matters and solve the real problems people have. Fewer problems, more smiles—more smiles, more profit.

  • Make yourself invaluable when you can transform raw research into powerful personas that turn ideas into user-centered solutions that smash business goals and improve people’s lives. AI can’t replace these timeless, human-centered skills, and you will become the go-to expert on your team who can communicate user needs with confidence and help customers get what they truly want. With design personas, you’ll make smarter decisions, keep everything—and everyone—on track, and drive your team and projects to success.

  • Gain confidence and credibility as you learn the simple step-by-step method to create effective personas—complete with templates that turn knowledge into real-world results. Get to grips with observations, triangulation, and grounded theory, distill your findings with affinity diagrams, and pour it all into personas that work. Access real user research in the optional course project, and bring your new skills to life with a portfolio piece that’ll open up exciting and fulfilling career opportunities.

You’ll Learn from the Best

In this course, you’ll learn from one of the world’s leading experts:

  • William Hudson: User Experience Strategist and Founder of Syntagm Ltd.

Gain an Industry-Recognized UX Course Certificate

Use your industry-recognized Course Certificate on your resume, CV, LinkedIn profile or your website.

Course Certificate example

Our courses and Course Certificates are trusted by these industry leaders:

Our clients: IBM, HP, Adobe, GE, Accenture, Allianz, Phillips, Deezer, Capgemin, Mcafee, SAP, Telenor, Cigna, British Parliament, State of New York

Why Learn About Personas and User Research?

Personas fit under the umbrella term of “User Experience (UX) Design.” UX Design is a broad field that encompasses many disciplines. As the name suggests, “User Experience Design” is when you design the experiences that a user/customer has with your product or service, whether it's navigating a website/app, receiving customer support, or walking through a physical store.

That’s why UX Design is valuable in any industry, any job.

UX Design Is Booming: Your Path to a High-Paying and Meaningful Career

Salaries for people who learn User Experience (UX) design are soaring, surpassing $200K in cities like San Francisco, with global job growth rates at 13%. Why? Because happy customers and users are the backbone of any business success. Skills in UX design empower you to find out what your users need and how to craft enjoyable solutions to their problems. It’s deeply meaningful to design experiences that make people’s lives easier.

Great Design Drives Business Success and Improves Lives

You can benefit from the practical skills of UX design in most jobs and most companies. Even if you’re not a designer. That’s because UX design helps people reach their goals and meet their needs. Your design skills can help increase sales, keep customers loyal, and turn them into powerful advocates of your brand.

Advance Your Career with Practical UX Design Skills

You already have UX design skills—more than you think! Our ready-to-use downloadable templates will help you sharpen and apply them fast. You’ll learn what hiring managers look for in your portfolio and in you as an applicant. You can transition into a career in UX design or apply your new skills immediately in your current job.

Course Overview: What You'll Master

  • Each week, one lesson becomes available.
  • There's no time limit to finish a course. Lessons have no deadlines.
  • Estimated learning time: 9 hours 58 mins spread over 7 weeks .

Lesson 0: Welcome and Introduction

Available once you start the course. Estimated time to complete: 1 hour 48 mins.

Lesson 1: Personas: Why They Work and What People Get Wrong

Available once you start the course. Estimated time to complete: 1 hour 45 mins.

Lesson 2: User Research for Personas: How to Truly Understand Your Users

Available anytime after Jun 03, 2025. Estimated time to complete: 1 hour 32 mins.

Lesson 3: Affinity Diagrams: How to Find Patterns That Shape Effective Personas

Available anytime after Jun 10, 2025. Estimated time to complete: 1 hour 52 mins.

Lesson 4: How to Build Personas That Give Focus and Get Used

Available anytime after Jun 17, 2025. Estimated time to complete: 3 hours 1 min.

Lesson 5: Course Certificate, Final Networking, and Course Wrap-up

Available anytime after Jun 24, 2025.

How It Works

  1. Take online courses by industry experts

    Lessons are self-paced so you'll never be late for class or miss a deadline.

  2. Get a Course Certificate

    Your answers are graded by experts, not machines. Get an industry-recognized Course Certificate to prove your skills.

  3. Advance your career

    Use your new skills in your existing job or to get a new job in UX design. Get help from our community.

Start Advancing Your Career Now

Join us to take “Personas and User Research: Design Products and Services People Need and Want”. Take other courses at no additional cost. Make a concrete step forward in your career path today.

Advance my career now
Personas and User Research: Design Products and Services People Need and Want
Closes in
-20
hrs
-30
mins
-21
secs
11% booked

Personas and User Research: Design Products and Services People Need and Want

1.2 - Personas: What They Are and Why They Matter

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Personas and User Research: Design Products and Services People Need and Want

2.2 - Grounded Theory: Base Findings on Research, Not Preconceptions

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Personas and User Research: Design Products and Services People Need and Want

3.3 - How to Get Started with Affinity Diagrams

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Personas and User Research: Design Products and Services People Need and Want

4.2 - How Personas Shape Stronger Design Decisions

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Personas and User Research: Design Products and Services People Need and Want

4.5 - Why Personas Don’t Represent Every User

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Course FAQ

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