Mind Maps

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What are Mind Maps?

Mind maps are visual diagrams that structure information around a central idea, with linked ideas branching out. Designers use them to organize thoughts, analyze information and develop creative solutions. Mind maps give a clear structure and hierarchy of thoughts and make complex concepts easier to understand. They include a central idea, topics and subtopics showing as nodes, and branches connecting these nodes. 

A diagram showing mind map guidelines.

Mind maps are a helpful way to clearly flow out ideas and build on them.

© Nicoguaro. Copyright terms and licence: CC BY-SA 3.0

Why are Mind Maps Important in UX Design?

In user experience (UX) design, effective organization and a clear understanding of information are essential. Designers and design teams depend on this clarity to help create user-friendly products and services. One powerful tool that designers can utilize is a mind map. Psychology Author and Television Presenter Tony Buzan coined the term “mind mapping” in 1974 as a form of brainstorming. Mind maps—or spray diagrams or spider diagrams—provide a visual representation of information. This makes it easier to navigate and comprehend complex concepts from a high level as well as in finer granularity.  

Mind maps play a crucial role in UX design, project planning and many other areas, such as working with market research. They help designers organize their thoughts, analyze information and develop creative solutions from a big-picture vantage point. Such maps can also incorporate color coding and icons to aid comprehension and navigation. Here are some key reasons why these maps are important:   

1. Enhanced Information Organization

Mind maps enable designers to visually structure and organize information clearly. By representing ideas and concepts in a hierarchical way, designers can easily achieve several things: They can identify relationships, prioritize information and create logical flows within their designs. This enhances the overall organization and clarity of the UX design process.  

2. Improved Problem-Solving and Creativity

These maps stimulate creative thinking and problem-solving as they allow designers to explore different possibilities and connections. When designers visually map out ideas, they can generate new insights, identify patterns and uncover innovative solutions to design challenges. The visual nature of mind maps encourages out-of-the-box thinking and helps the design team generate creative ideas in brainstorm sessions. 

Author and Human-Computer Interaction Expert, Professor Alan Dix explains thinking outside the box in this video: 

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3. Clear Communication and Collaboration

The maps serve as effective communication tools. They enable designers to present complex information in a simple and visually appealing format that’s easy to understand for other team members, some of whom may not be as much of visual designers. These maps facilitate effective collaboration among design team members, stakeholders and clients since they provide a shared understanding of design concepts and project goals. Mind maps are deliverables that are easy for design teams to share, review and modify. This quality promotes a collaborative and iterative design process. 

4. Enhanced User Understanding

Mind maps help designers gain a deeper understanding of the users' needs, goals and preferences. As designers organize user research findings and insights this way, they can identify user patterns, customer touchpoints, pain points and motivations. This understanding informs the design process early on and long before usability tests of the mobile apps that teams might design, for example. It enables designers to create user-centered experiences in digital products and services that meet users' expectations and goals.  

5. Efficient Project Management

These maps assist in project management since they provide a visual overview of the design process. Designers can use mind maps to plan and track project milestones, allocate resources and set priorities. The visual representation of tasks and timelines helps streamline the project management process. This streamlining helps to ensure efficient workflow and timely delivery of design projects. 

An image of a mind map.

This mind map presents a big problem or main idea for a design team to address with questions.

© Magda Mihalache, Fair Use

How to Create Mind Maps

Designers can employ mind maps at various stages of the design process to organize information, generate ideas and structure designs. Designers can follow this step-by-step process where they:  

1.  Define the central idea or main topic of the mind map. This should be a concise and clear statement that encapsulates the purpose or objective of the design project. 

2. Identify key themes and subtopics related to the central idea. These can be broad categories or specific areas of focus within the design project.  

3.  Create nodes for each key theme or subtopic. These nodes will serve as the main branches stemming from the central idea.  

4.  Add branches that connect each node to the central idea. These branches represent the relationships between the main topic and the subtopics.  

5.  Expand subtopics to make them more detailed. For each subtopic, designers further expand the map by adding additional nodes and branches. These represent more specific ideas, concepts or features related to each subtopic.  

6.  Use color coding and icons to enhance the visual clarity of the mind map. Designers assign different colors to different themes or subtopics, and use icons to represent specific ideas or concepts.  

7.  Review and refine the mind map to ensure it accurately represents the information and relationships the designers want to show. They should refine the structure, wording and visual elements as needed to improve clarity and readability. 

An illustration of a mind map.

This mind map represents the workings of Netflix’s UI, as well as the flow involved when a user logs onto the app or website.

© EdrawMind, Fair Use

Tips to Make Effective Mind Maps

Designers can follow some best practices for mind mapping techniques, such as: 

1. Keep It Simple

Use concise and clear wording for nodes and branches. Avoid lengthy descriptions or complex language that may hinder understanding.   

2. Use Visual Elements

Incorporate icons, symbols and images to enhance the visual appeal and understanding of the map. Visual elements can help convey information more effectively and engage viewers.   

3. Prioritize Information

Arrange nodes and branches in a logical and hierarchical order, with the most important information in a prominent position. This ensures that the most crucial concepts and ideas are easy to access and understand.   

4. Foster Creativity

Allow for flexibility and creativity in the map. Encourage the exploration of different ideas and connections, even if they seem unconventional at first. These maps are a tool to help generate innovative solutions and think outside the box.   

5. Iterate and Refine 

Mind maps are not static; they evolve and adapt as the design process progresses. Designers should continuously review, refine and update mind maps as new insights and ideas emerge.   

What are Helpful Tools for Mind Mapping?

Here, in no particular order, are some of the best programs that UX designers commonly use:  

1.MindMeister: a popular online mind mapping tool that offers a user-friendly interface and collaborative features. It allows for easy creation, editing and sharing of mind maps, making it suitable for team collaboration. 

Image of a mind map using MindMeister.

A MindMeister mind map diagrams a launch meeting.

© MindMeister, Fair Use

2. XMind: a versatile mind mapping software that offers a range of features. These include various templates, advanced brainstorming tools and seamless integration with other productivity tools. 

An image of a mind map using Xmind.

XMind supports diagram formats in addition to mind maps, such as logic charts, brace maps, org charts and tree charts.

© Built In, Fair Use

3. EdrawMind: a full-featured cross-platform tool for mind mapping, brainstorming, outlining and presentation.

An image of a mind map using EdrawMind.

This EdrawMind map displays branches.

© EdrawMind, Fair Use

4. Coggle: a web-based mind mapping tool that provides a simple and intuitive interface. It offers real-time collaboration, customizable themes and the ability to add images and links to mind maps. 

An image of a mind map using Coggle.

A work-in-progress Coggle mind map; the quick-keys guide is open (right-hand side).

© Built In, Fair Use

5. Miro: a digital collaboration platform that offers a wide range of tools, including mind mapping. It provides a collaborative workspace where teams can create, edit and share mind maps in real-time.  

An image of a mind map using Miro.

This Miro mind map charts processes and sub-processes in Agile software development.

© Miro, Fair Use

6. Lucidchart: a cloud-based diagramming tool that includes mind mapping functionality. It offers a drag-and-drop interface, collaboration features and integrations with other popular tools. 

A template of a mind map using Lucidchart.

This template from Lucidchart can help designers and teams grow and flow ideas.

© Lucidchart, Fair Use

It’s important for designers to consider several factors when they select a mind mapping software program. These include ease of use, collaboration features, customization options and integration capabilities with other tools used in their design process.  

Examples of Mind Maps

Such maps can take various forms and have uses in a multitude of contexts. Here are some examples used in UX design:   

1. User Journey Map

A mind map can visually represent the user's journey through a product or service. It can highlight key touchpoints, pain points and opportunities for improvement. User journey maps and customer journey maps are important UX deliverables in any case, so it’s valuable to have this visualization in place early on. 

CEO of Experience Dynamics, Frank Spillers explains how to map a user journey for a service in this video: 

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2. Information Architecture Map

A mind map can help organize information and define the structure of a website or application. It can show the hierarchy of pages and their relationships. As such, it can serve as a kind of foundation or wireframe for what the design team have in mind.   

3. Concept Ideation Map

A mind map is an excellent tool to brainstorm with and explore different design concepts. As it facilitates such creativity, it allows a design team to generate and organize ideas for a new product or feature. 

Watch our video on brainstorming for insights into this powerful group activity: 

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4. Content Strategy Map

A mind map can help a design team plan and organize content for a website or application. It maps out the various sections, pages and content types such as the best material for a landing page.   

The versatility of mind maps lets designers adapt them to their specific design needs and objectives. In a similar way to how user personas help bring qualities and needs of a target audience to the surface for the design team to work with, mind maps help bring ideas to life for designers and developers and others associated with a project. 

Remember the power of UX design mind maps as tools to foster collaboration regarding how to understand potential customers, feel out content ideas for ideal customers and users, identify types of content that best suit business goals, and much more. Mind mapping for design thinking is particularly effective, and it’s important to leverage mind map templates. With the right map, a team can drive innovation and help create user-centered design experiences and product designs that truly resonate with their target audience.  

Learn More about Mind Maps

Take our course on Design Thinking: The Ultimate Guide.  

Consult our piece The Principles of Information Visualization for Basic Network Data

Read Figma’s resource How to Mind Map for additional information. 

Consult 20 Best Mind Mapping Software For Visual Collaboration In 2024 by Ben Aston for more insights.  

Read A mind map for gaining clarity in UX research by Magda Mihalache for further details.   

Questions related to Mind Maps

What challenges do UX designers face when they create mind maps and how do they address them?

When designers create mind maps, they often encounter several challenges, including information overload, organizing complex data and ensuring collaboration. To address information overload, designers prioritize data by focusing on the most critical user needs and design objectives. This approach helps in filtering out less relevant information and maintaining clarity within the mind map. To organize complex data effectively, designers use colors, symbols, and branches to categorize and link related ideas. This visual differentiation helps to navigate the mind map and highlights relationships between different concepts. For instance, to use distinct colors for different user groups or design elements can make the map easier to understand at a glance. To ensure collaboration among team members can also pose a challenge, especially in remote settings. Designers tackle this by using digital mind mapping tools that allow for real-time collaboration. These tools enable team members to contribute simultaneously, share insights and provide feedback, which ensures that the mind map reflects a collective understanding of the project.  

See more about brainstorming in our video: 

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How do you start a mind map for a UX project?

To start a mind map for a UX project, first, choose a central idea or concept related to the project. Write this idea at the center of a blank page or digital canvas. From there, draw branches that represent main categories or themes related to your central idea, such as user needs, design elements or functionalities. For each main category, extend further branches to break down the categories into more specific aspects or tasks. Remember to keep your mind map clear and organized by using colors, icons or symbols to categorize or prioritize information. This visual organization helps to identify relationships between different elements of the project and fosters creative solutions. Finally, ensure to review and update your mind map as the project evolves. This dynamic tool adapts to the changing needs and insights of your UX project, which makes it an invaluable resource for brainstorming, planning and communication among team members. 

Take our Master Class Harness Your Creativity To Design Better Products with Author and Human-Computer Interactivity Expert, Professor Alan Dix. 

How do mind maps help in understanding user needs?

Mind maps serve as powerful tools for understanding user needs in UX design. As mind maps visually organize thoughts and ideas, they allow designers to see connections and patterns that might not be obvious at first glance. When you create a mind map, you start with the user at the center, and from there, branch out to different aspects of their experience, such as challenges, motivations and goals. This method highlights the hierarchy and relationship between different user needs, which makes it easier to prioritize them in the design process.  

Furthermore, mind maps facilitate collaboration among team members. They provide a clear and accessible overview of user needs, and ensure everyone understands the user perspective. This shared understanding helps in generating more targeted and creative solutions. Additionally, mind maps are adaptable. As new insights emerge from user research, you can easily update them, and ensure the design process remains user-centered. Overall, mind maps are invaluable for distilling complex user data into a cohesive understanding, which guides the design process towards more intuitive and user-friendly solutions. So, they can serve as valuable deliverables within case studies where teams have worked their way towards winning design solutions. 

Take our Master Class A Guide To Hassle-Free Designer-Developer Collaboration with Szymon Adamiak, Co-Founder, Hype4 Mobile. 

What role do colors and images play in UX design mind maps?

In UX design, colors and images play crucial roles in enhancing mind maps, making them not only more visually appealing but also more effective as tools for communication and idea organization. Colors help to categorize and prioritize information, allowing designers to quickly differentiate between various themes or concepts at a glance. For instance, if designers use a distinct color for each user need or design challenge, it makes it easier to identify and focus on specific areas of interest. 

Images, on the other hand, serve as visual shorthand, enabling designers to represent ideas quickly and intuitively. They can symbolize complex concepts or emotions that might take longer to describe with words. So, they speed up the understanding and brainstorming process. Also, the use of images makes mind maps more memorable and engaging, which can be particularly useful in collaborative settings, and ensure that key insights stand out and that team members or stakeholders won’t overlook them. 

Together, colors and images transform mind maps from simple outlines into dynamic, informative and inspiring visual tools. They facilitate deeper understanding and creativity, and help UX designers to effectively explore and address user needs, while also fostering a more collaborative and inclusive design process. 

Arielle Eckstut, Author and Co-Founder of The Book Doctors and LittleMissMatched, and Joann Eckstut, Color Consultant and Founder - The Roomworks, explain color and its importance in this video: 

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Take our Master Class How To Use Color Theory To Enhance Your Designs with Arielle Eckstut and Joann Eckstut. 

How do you convert a mind map into a UX design prototype?

To convert a mind map into a UX design prototype involves a few structured steps. First, review your mind map to identify the main user needs and design concepts. These elements form the backbone of your prototype, guiding the layout and functionality. 

Next, prioritize the features or ideas in your mind map based on user needs and project goals. This step helps you decide what to include in the initial prototype. Begin sketching wireframes or using digital tools to create basic layouts that represent your prioritized ideas. These wireframes serve as the visual blueprint for your prototype, and show how users will interact with the design. 

After you sketch, select a prototyping tool that suits your project needs. Transfer your wireframe sketches into the tool, refining them into interactive prototypes. At this stage, focus on usability and user flow rather than detailed aesthetics. 

Finally, test your prototype with users to gather feedback. Use insights from this testing to refine your design, and iterate until it meets user needs effectively. This process turns the abstract ideas in your mind map into a tangible and user-centered design prototype, ready for further development. 

Professor Alan Dix explains the importance of and need for prototyping in this video: 

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How do mind maps support the creation of user personas?

Mind maps significantly support the creation of user personas as they provide a visual framework to organize and analyze research data about potential users. When you start with a central concept, like a specific user group or project goal, you can branch out to include various characteristics of your target users. These branches can represent demographics, behaviors, needs, goals, frustrations and preferences. 

As you add layers to the mind map, you categorize and connect different pieces of information, which helps you identify patterns and insights. This process makes it easier to see the common traits among potential users, and guides you as you create detailed and accurate user personas. These personas then act as reference points for design decisions, and ensure that the product meets the real needs of its users. 

Watch this video as UX Strategist and Consultant, William Hudson explains the significance of user personas in design: 

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Copyright holder: Benoît Prieur. Appearance time: 10:32 - 10:36 Copyright license and terms: CC BY-SA 4.0. Modified: No. Link: https://commons.wikimedia.org/wiki/File:Avenue_Berthelot-_machine_pour_entrer_dans_l%27h%C3%B4tel.jpg

 

Take our Master Class How To Create Actionable Personas with Daniel Rosenberg, UX Professor, Designer, Executive and Early Innovator in HCI. 

How do you keep a UX design mind map focused and organized?

To keep a UX design mind map focused and organized, start by defining a clear central theme or question. This theme acts as the anchor for all subsequent ideas, and ensures the mind map remains relevant to your project goals. Next, use branches to categorize information logically, and group related ideas together. This structure helps to maintain clarity and prevents the map from becoming cluttered. 

To employ colors and symbols is another effective strategy. Assign different colors to various categories or priorities, and make the map visually organized and easier to navigate. Symbols can represent specific types of information or actions, adding another layer of organization. 

To limit the amount of text on each branch encourages simplicity and focus. Instead of long descriptions, use keywords or short phrases that capture the essence of an idea. This approach keeps the mind map clean and accessible. 

It’s crucial to regularly review and refine the mind map. As the project evolves, some ideas may become less relevant, while new insights emerge. Update the mind map to reflect these changes, and remove outdated information and add new findings. This practice ensures that the mind map remains a useful, focused tool throughout the design process. 

Consult our piece The Principles of Information Visualization for Basic Network Data

How do you present a mind map to stakeholders in a UX project?

To present a mind map to stakeholders in a UX project requires a clear and structured approach. First, ensure that the mind map is visually appealing and easy to understand. Use colors, symbols and clear labels to organize information logically. This visual clarity helps stakeholders quickly grasp the main ideas and their connections. Start the presentation by explaining the central concept or goal of the mind map. Then, guide stakeholders through the main branches, highlighting key insights, user needs and design considerations. Focus on how these elements relate to the project objectives and the decisions they inform. Be prepared to zoom in on specific details or branches as questions arise. 

Stakeholders might be interested in particular aspects of the project, such as user pain points or design solutions. When you have a flexible presentation style, it lets you address these interests directly. Additionally, emphasize how the mind map has facilitated the design process. Share examples of how insights from the mind map have influenced design choices or strategies. This demonstrates the value of the mind mapping approach in driving user-centered design decisions. Finally, invite feedback and suggestions. To engage stakeholders in a dialogue about the mind map can provide valuable perspectives and foster collaboration. It’s an opportunity to refine your understanding of user needs and project goals based on stakeholder input. 

Take our Master Class Win Clients, Pitches & Approval: Present Your Designs Effectively with Todd Zaki Warfel, Author, Speaker and Leadership Coach. 

How do mind maps help to document and organize UX research findings?

Mind maps help do this by providing a visual and intuitive way to capture complex information. When you use a mind map, you start with a central theme related to your research, such as a specific user behavior or project goal. From this central point, you branch out to include different categories of findings, like user needs, pain points and preferences. This branching structure helps you logically organize data, which makes it easier to see connections between different observations. For example, you can link user needs directly to design recommendations, and create a clear pathway from research insights to actionable solutions. Also, mind maps enable you to prioritize information.  

When you use different colors or symbols, you can highlight key findings or urgent issues, and ensure they stand out and receive appropriate attention during the design process. Mind maps also facilitate collaboration. By presenting research findings in a visual format, you make it accessible to team members who might not be familiar with the details of the research. This shared understanding helps align the team’s efforts and supports a user-centered approach to design. Overall, mind maps transform the complexity of UX research findings into a structured, understandable and actionable format. This makes them an invaluable tool in the UX design process. 

Watch as William Hudson explains user research and why it is so important in this video: 

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How do you incorporate user feedback into a UX design mind map?

To incorporate user feedback into a UX design mind map involves a few key steps to ensure that the design process remains user-centered. First, gather feedback from users through methods such as interviews, surveys or usability testing. This feedback should cover various aspects of the user experience, including usability, satisfaction and any difficulties users encountered. 

Next, review the feedback to identify common themes, problems and suggestions. This analysis helps in understanding the user's perspective and the areas that require improvement or reevaluation. 

Once you have identified these key insights, update your mind map to reflect this new information. You can add branches to represent user feedback, categorizing it by themes such as usability issues, feature requests or user satisfaction. Use colors or symbols to highlight feedback that requires immediate attention or has a significant impact on the user experience. 

To incorporate user feedback into the mind map not only helps in visualizing the changes needed but also ensures that the design process adapts to meet user needs. To regularly update the mind map with new feedback keeps the design team aligned with user expectations and improves the overall design outcome. 

UX Strategist and Consultant, William Hudson explains about usability testing in this video: 

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Take our Master Class How to Get Started with Usability Testing Webinar with Cory Lebson, Principal and Owner of Lebsontech LLC. 

What are highly cited scientific articles on the subject of mind maps?

1. Farrand, P., Hussain, F., & Hennessy, E. (2002). The efficacy of the 'mind map' study technique. Medical education, 36(5), 426-431. https://onlinelibrary.wiley.com/doi/abs/10.1046/j.1365-2923.2002.01205.x 

This study was one of the first to empirically investigate the effectiveness of mind mapping as a study technique among medical students. The researchers found that mind mapping led to improved long-term factual recall compared to traditional note-taking methods. This study has been highly cited and has contributed to the growing body of evidence supporting the use of mind mapping in educational and professional settings.  

2. Eppler, M. J. (2006). A comparison between concept maps, mind maps, conceptual diagrams, and visual metaphors as complementary tools for knowledge construction and sharing. Information visualization, 5(3), 202-210. https://journals.sagepub.com/doi/abs/10.1057/palgrave.ivs.9500131 

This paper provides a comprehensive analysis and comparison of various visual mapping techniques, including mind maps, concept maps and conceptual diagrams. It explores the unique characteristics, strengths and applications of each technique, highlighting their complementary nature in knowledge construction and sharing. This work has been influential in clarifying the distinctions and relationships between these visual tools, guiding researchers and practitioners in selecting the most appropriate technique for their needs. 

What are highly regarded books on mind maps?

Buzan, T., & Buzan, B. (1996). The mind map book: How to use radiant thinking to maximize your brain's untapped potential. Plume. https://www.amazon.com/Mind-Map-Book-Thinking-Potential/dp/0452273226

This seminal work by Tony Buzan and Barry Buzan is considered the foundational text on mind mapping. It introduced the concept of radiant thinking and provided a comprehensive guide on how to create and use mind maps to enhance learning, creativity and problem-solving. The book has been highly influential in popularizing mind mapping as a powerful cognitive tool and has inspired numerous subsequent studies and applications in various fields. 

Literature on Mind Maps

Here’s the entire UX literature on Mind Maps by the Interaction Design Foundation, collated in one place:

Learn more about Mind Maps

Take a deep dive into Mind Maps with our course Design Thinking: The Ultimate Guide .

Some of the world’s leading brands, such as Apple, Google, Samsung, and General Electric, have rapidly adopted the design thinking approach, and design thinking is being taught at leading universities around the world, including Stanford d.school, Harvard, and MIT. What is design thinking, and why is it so popular and effective?

Design Thinking is not exclusive to designers—all great innovators in literature, art, music, science, engineering and business have practiced it. So, why call it Design Thinking? Well, that’s because design work processes help us systematically extract, teach, learn and apply human-centered techniques to solve problems in a creative and innovative way—in our designs, businesses, countries and lives. And that’s what makes it so special.

The overall goal of this design thinking course is to help you design better products, services, processes, strategies, spaces, architecture, and experiences. Design thinking helps you and your team develop practical and innovative solutions for your problems. It is a human-focused, prototype-driven, innovative design process. Through this course, you will develop a solid understanding of the fundamental phases and methods in design thinking, and you will learn how to implement your newfound knowledge in your professional work life. We will give you lots of examples; we will go into case studies, videos, and other useful material, all of which will help you dive further into design thinking. In fact, this course also includes exclusive video content that we've produced in partnership with design leaders like Alan Dix, William Hudson and Frank Spillers!

This course contains a series of practical exercises that build on one another to create a complete design thinking project. The exercises are optional, but you’ll get invaluable hands-on experience with the methods you encounter in this course if you complete them, because they will teach you to take your first steps as a design thinking practitioner. What’s equally important is you can use your work as a case study for your portfolio to showcase your abilities to future employers! A portfolio is essential if you want to step into or move ahead in a career in the world of human-centered design.

Design thinking methods and strategies belong at every level of the design process. However, design thinking is not an exclusive property of designers—all great innovators in literature, art, music, science, engineering, and business have practiced it. What’s special about design thinking is that designers and designers’ work processes can help us systematically extract, teach, learn, and apply these human-centered techniques in solving problems in a creative and innovative way—in our designs, in our businesses, in our countries, and in our lives.

That means that design thinking is not only for designers but also for creative employees, freelancers, and business leaders. It’s for anyone who seeks to infuse an approach to innovation that is powerful, effective and broadly accessible, one that can be integrated into every level of an organization, product, or service so as to drive new alternatives for businesses and society.

You earn a verifiable and industry-trusted Course Certificate once you complete the course. You can highlight them on your resume, CV, LinkedIn profile or your website.

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